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Vodafone responds to complaints about loss of service

January 16, 2015

wifi icon. 3d illustration

Vodafone has responded to complaints from island customers, many of whom have been without reception since the onset of severe weather conditions a week ago.

Many readers have contacted Am Pàipear this week – including several from as far away as Lewis, Skye and Lochgilphead – describing the loss of signal.

Today, Vodafone has said that due to the continuing “challenging” weather conditions, it is not yet clear when full service will be restored.

A spokesman for the company commented: “We are aware that due to the extreme weather conditions across the Highlands and Islands, some of our customers are suffering from limited mobile coverage.

“Our engineers have this as their highest priority and are working hard to restore full service.

“However, the weather conditions remain extremely challenging with snow and high winds, which make it unsafe for them to climb masts, hampering our engineers’ efforts to restore services at affected sites.

“We’d like to apologise to any customers affected for any inconvenience and will update customers on improvements as soon as we can.”

Complaints were also received about loss of service experienced by customers of other networks, as well as individuals who have had no landline connection for several days.

Am Pàipear is awaiting responses from those other companies.

More to follow…

Filed Under: News, Technology, Weather Tagged With: Mobile, Signal, Vodafone, Weather

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